How do I book transfers?
A separate link will be sent out via email which will allow you to book the appropriate transfer slot for your flight.
Please note transfers are on a first come first serve basis, for wristband and wristband plus packages this comes at an additional cost.
I’m travelling by myself?
We welcome single/lone travellers, single occupancy rooms are available, but due to the demand a small premium is added to the cost of the rooms. Alternatively, if we have other single/lone travellers, we will offer the option to ‘buddy-up’ rooms.
Please note: Room sharing will only be offered when we have single/lone travellers of the same gender.
Are double rooms the only available room type?
For ease and convenience double rooms are available online, for rooms with bigger capacity please contact us directly and we will aim to arrange this.
What hotel will the escapees be staying at?
Details of the hotel for TenerifeEscape2019 will be sent with confirmation email after booking. pictures can also be viewed on our ‘Gallery page’.
What services do you offer?
We allocate the hotel and events for the duration of the trip.
How do I know my booking is confirmed?
You will receive a payment confirmation email to confirm your booking.
How do I pay for my booking?
Payments towards your booking are to be paid via bank transfer monthly. Account details and unique payment references will be outlined in your payment receipts.
Are deposits refundable?
No, unfortunately deposits are non-refundable.
What happens if I miss my payment deadline?
IF you happen to miss your payment deadline a £10 late fee will be added to your remaining balance.
What happens IF I don't finish paying before the holiday starts?
IF you have not paid off any remaining balances you will not receive your wristband and therefore not be allowed to attend the events during the week.
How do I get a refund?
Unfortunately TenerifeEscape do not issue refunds for any cancellations.
What currency do they spend in Tenerife?
Tenerife is the largest of the Spanish canary islands and the official currency is euros €.
How long is the flight to Tenerife?
On average the flight is usually around 4hours 30mins from London Gatwick(LGW)
Which airport in Tenerife do I need to land at?
The airport in Tenerife we advise escapees to fly to is Tenerife South / Tenerife Sur Reina Sofia (TFS).
If you choose to you may land at Tenerife Norte / Tenerife North (TFN). However you may not be eligible for the transfer service and this will be an additional cost if you require a transfer service to Tenerife Norte.
Is there uber?
At the time of publication, uber is not available in Tenerife. There are local taxis available.
For transportation around Tenerife we have teamed up with ‘SixtEspana’ who will provide a discount on car rentals exclusively for our Escapees.